My boss, a person I respect very much, retired last summer. Good for him.
Over the past 8 or so months, for various reasons, there’s not been a replacement assuming my former boss’es responsibilities.
However, the business and the daily operations proceed fully undisturbed, even without a boss. For sure, there’s some corporate red tape and processes that might have been left undone without a boss whipping the employees, but more importantly, the overall business runs as smoothly as ever, without any boss running around with a whip.
Thus the question: what value do all the different levels of managers contribute to the organization ? Aren’t they more of a source of cost than providers of value ?
Wouldn’t it be more appropriate to call them ‘administrators’ and ‘corporate compliance police’ than managers ?
In our modern global economy, there is only one real ‘boss’: the customer. If the customer is pleased with you, you are going to do fine, regardless of what the various ‘corporate administrators’ think. If, on the other hand, the customer thinks you stink, it doesn’t matter that the corporate admins think your performance is top notch.