Do you think your customers think you care ?

Absolutely great insights on customer service and customer value from Michael Hinshaw.  Bottom line: trust and respect takes a long time to build, but only one broken promise to loose. 

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About swdevperestroika

High tech industry veteran, avid hacker reluctantly transformed to mgmt consultant.
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2 Responses to Do you think your customers think you care ?

  1. tevirselrahc says:

    I believe customer value is misunderstood by many corporations. They think “how much money (value) can we get out of our customers” and not “how can we provide our customers with more value to meet their needs”.

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